Dr. Marianna Sigala holds a BA from the Athens University of Economics & Business in Greece, a Postgraduate Diploma from the University of Lancaster, an MSc and PhD from the University of Surrey. Currently, she is Assistant Professor of Service Management in Tourism, Department of Business Administration, University of the Aegean, Greece, where she lectures courses on Service Operations and Information and Communication Technologies (ICT) management. Before joining the University of the Aegean, she had been lecturing at the Universities of Strathclyde, Westminster and Surrey in the UK. She has professional experience from the hospitality industry in Greece, while she has also contributed to several international research and consultancy projects in hospitality and tourism as well as in socio-economic development, e.g. Tempus-Phare, EAR-European Commission funded projects.
Her major research interests and publications are in service operations management and ICT applications management in tourism and hospitality. She also has an interest in e-learning models and pedagogies and she has published several research studies on these fields. Her work has been published in several international journals and conferences, and she is has published three books on ICT applications and management in tourism and hospitality: 1) Global Cultural Tourism: management, implications and cases; 2) Information and Communication Technologies in Tourism; and 3) Social media in Travel, Tourism and Hospitality: Theory, practice and cases. She currently serves on the editorial board of fifteen international journals. Marianna Sigala is currently the co-editor of the international journal "Managing Service Quality" and the editor of the “Journal of Hospitality and Tourism Cases” (published by I- CHRIE). Dr Sigala is also the chair of the I-CHRIE Johnson an Wales Case Study Competition.
Dr Sigala has also served on the Board of Directors of: the International Federation of Information Technology, Tourism and Travel (IFITT) (as Membership Director); the International Council on Hospitality, Restaurant and Institutional Education (I-CHRIE) (as Research Director, 2008 - 2010); the Hellenic Association of Information Systems (HeAIS) (as Publicity Director); and the Executive Board of the European Council on Hospitality, Restaurant and Institutional Education (EuroCHRIE) (as President, 2004 - 2005).
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